 The following terms and conditions apply to all transactions on Extendz Hair and Beauty. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference. General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. Description of Goods
Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of Extendzhairandbeauty.com is that all information on the website should be as accurate and up to date as possible. However, Extendzhairandbeauty.com cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. exclusive of delivery charges which will be payable as indicated at the time of placing your order. Payment Methods
We accept all major credit and debit cards including Visa, Mastercard, Switch & AMEX. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days. Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.
Standard Delivery Times
UK Delivery of products (stock items) will normally be made within 2-7 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
European and Worldwide deliveries will take up to 28 days to be delivered. Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods should be conveyed to us as soon as possible after the delivery. Time Limitation for Notification of Claims Damage in transit: If goods arrive in a damaged condition, if possible make a note on the consignment note, or inform us as soon as possible after the delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery. Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance, consumables, cosmetic damage is not covered. This does not affect any statutory rights that you may have. Order Cancellation
Orders can be cancelled up to 7 working days after the day on which you have received your order, please inform us by post, fax or email. To inform us of cancellations by email send to sales@extendzhairandbeauty.com stating ''order cancellation'' as the subject and include all correspondence. Cancelled orders will be refunded in full; this does not include any return shipping costs that you incur.
Returns where items have Arrived Damaged or Faulty - If goods arrived damaged or are faulty, contact us within 7 days, preferably within 48 hours. We will arrange the return of these goods and will replace the goods at no charge or refund any money paid for the goods and postage. If your purchase was originally fine but became faulty soon afterwards, please contact us with a short description of the problem and we will contact you.
Non-Faulty Goods - Goods must be returned within 7 days after receiving the product. In the first instance please contact us , preferably within 48 hours. We will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left us in, we will fully refund the price of the goods and postage where paid. You will receive your refund within 30 days. Unless reason for return is due to a mistake by ourselves, you will be responsible for cost of return postage and ensuring that we receive goods in the above condition. We advise that you use special delivery..
Refunds of Faulty Goods
All verified faulty goods will be fully refunded and we will also pay for the return postage. You will receive your refund within 30 days although usually much sooner. Refunds of Non-Faulty Goods
Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order we will fully refund the price of the goods including postage where paid. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.
Faulty Goods
Products that are deemed faulty can be returned for replacement, credit or refund for all on-line website purchases. Any orders with faulty goods sent out in error will be refunded in full including the original shipping costs of returning the items to us. As soon as the fault is identified please infrom us by email at sales@extendzhairandbeauty.com stating ''faulty goods'' as the subject and stating your preferred choice of action on the returns form; then return the goods to us and we will take care of things for you. Where an error has occurred a replacement can be sent very quickly. This does not affect any statutory rights that you may have Security and Privacy
Please read our Privacy Policy
Customer Service -Comments/Complaints
Extendz Hair and Beauty Suite 1A 5 Crane Close Dagenham Essex RM10 8PL
If you have any queries with regard to your order, please call us on (International +44 (0) 845 163 6031 between the hours of 10am & 5pm Mon-Fri GMT, An answering service is available outside of these hours
(All calls are charged at standard national rate)
Should you have any cause for complaint or wish to pass on your comments you can e-mail us at sales@extendzhairandbeauty.com or write to:
Extendz Hair and Beauty, Suite 1A 5 Crane Close Dagenham Essex RM10 8PL
You could always telephone us on +44 (0) 845 163 6031
We will endeavor to reply to your complaint within 5 working day and inform you of what action will be taken.
Other ways to order
By telephone +44 (0) 0845 16306031 , call Monday - Friday, between the hours of 10am & 5pm Mon-Fri GMT. An answer phone is available outside of our opening hours - please leave your name and number so we can call you back to take your order in person.
By fax +44 (0) 208 252 1079 anytime. Please provide all the necessary information (including your signature) plus a daytime contact number in case we have any queries.
Please make your cheque payable to “Extendz Hair and Beauty".
Please note we are unable to dispatch goods prior to a cheque clearing so your order may take a little longer. Do not send any bank notes or coins. On the Internet - our website is www.Extendzhairandbeauty.com E-mail: sales@extendzhairandbeauty.com |
